One of the biggest problems with small business technology is that it is often not user-friendly. A business will rush to implement new technology, without realizing that it is not ready for it. Instead, it will make use of half-assed integrations and sloppy migrations. In order to avoid these issues…

The professional benefits of Customer Success Management jobs are many. They offer a variety of career paths, and most customer success managers are heavily involved in multiple stages of the customer lifecycle. Although front-line sales reps typically handle one issue at a time, customer success managers must be prepared for…

I don’t much like the turn of a New Year. I am privileged that I haven’t experienced anything traumatic that I feel the need to compartmentalize and close off in the former year, moving forward to brighter times the next day. …

Have you ever noticed that humans are like actors in a system? Probably. We have this egotistical way of staying inherently in ourselves, with some of us thinking a lot about others but perhaps not really affecting much. …

Problem solving has been a curiosity of mine for some time. Before becoming aware of the why, I was making ill-informed or ill-thought decisions. These are those decisions keeping us up at night. Here are some of the common (and not-so-common) models for problem solving that I have collated over…

Through the past few months, I’ve been dabbling in meditation and mindfulness practices to build a little bit more intention into my days. One day seems to blend with another & without intentional living, this can quickly spiral – or so I am finding. With that said, the meditation and…

We’ve all heard about burnout — probably more in the past 18 months than likely ever before. You go and go until you can’t go any more. Whether this is with work, hobbies, side hustles and any general endeavour that consumes a lot of our time and energy. This was…

Modelling Behaviours & Actions from Values and Motivations With any team endeavor, we must first consider the individuals within the team. Beginning with the values of each individual, you are able to map and understand common beliefs and non-negotiables that come from the individuals in your team. We have developed…

We rarely talk about the advantages to having competitors — it’s often seen as a negative that there is somebody out there eating into your total available market (TAM). There is huge value in free education (assessing competitors) and market research: Your idea, product or service has more proof to…